If you’ve purchased or downloaded EasyCatalog from our web page, please contact us to obtain your serial number. Alternatively if you downloaded from the 65bit web site, serial numbers can be purchased through their web-store.
Send us the transfer receipt
You must send us proof of the bank transfer for the amount of the invoice, and within 24 hours you will receive the serial numbers you have purchased by email: these can be activated in around 5-10 minutes.
A serial number can be activated on only one computer; therefore, you will need as many licenses as computers you want to use.
Activating EasyCatalog
Following purchase, you will be supplied with a serial number for each of the modules that you have purchased. EasyCatalog uses internet activation to validate your license codes, which typically takes a few seconds to process. Once registered, all limitations of the demo version will be lifted.
Internet activation offers many advantages, including the ability to purchase additional licenses at a later date whilst retaining the same serial number.
Internet activation also helps to ensure that you do not unintentionally violate your EasyCatalog license agreement.
To activate, select About EasyCatalog from the InDesign application menu (on the Macintosh), or from Help menu (on Windows).
When the About EasyCatalog dialog appears, press the Activate button to enter the serial numbers you have been issued. The serial number should be entered exactly as it appears in your order confirmation email, including the hyphens.
If you have an active internet connection, your serial number will be validated on our servers and your software will activate after a few seconds.
Try copying and pasting the serial number from your order confirmation email into the activation dialog.
Activating EasyCatalog without an Internet connection
If you do not have an active internet connection, alternative options will be offered after you have entered your serial number:
Activation using a web-browser on your InDesign machine.
Activation using a web-browser on another machine (with a valid internet connection).
On-screen instructions will step you through the above processes: the website you are sent to will issue you with an Activation Code, which should be entered into the Manual Activation wizard that appears.
Common activation errors
An attempt was made to activate an unknown serial number
If you have recently purchased this serial number, please wait around 15 minutes before trying again. If the problem persists, please contact your vendor. The most common cause of this error is entering the serial number incorrectly. Please ensure that you enter the complete serial number (including all dashes). EasyCatalog serial numbers do not contain the letters ‘I’, ‘O’, ‘U’ or ‘Z’ as these can be confused for other characters.
Sometimes, if you’ve recently purchased the serial number through our web store, you may need to wait 10 - 15 minutes before the serial number will activate.
An attempt was made to activate a blacklisted serial number
The serial number you have entered has been blacklisted and cannot be used to activate EasyCatalog. Please contact us for further information.
An activation attempt failed due to the maximum number of allowable activations being met
The number of allowable activations for this serial numbers has now been reached and this EasyCatalog serial number cannot be activated. If you are installing onto a new machine, please ensure that you de-activate your serial number and wait 10 - 15 minutes before attempting to activate on your new machine. See Transferring an Activation.
An error occurred trying to install the eSellerate engine
The e-commerce component of EasyCatalog (eSellerate) could not be installed.
The most common cause of this issue is insufficient user privileges. On Windows machines, right click on the InDesign application icon and select Run as Administrator. Once registered, InDesign can be started without Administrator privileges.
Your license has now expired
Some serial numbers are only valid for a specific period of time, and the serial number you’re attempting to activate has now expired. Please contact us for further information on how to renew your license.
The serial number entered is not valid for this version of EasyCatalog
When purchasing a license for EasyCatalog and its modules, it is valid for a specific version of InDesign (for example, InDesign 2021). New licenses receive twelve months complimentary software maintenance, during which time upgrades to newer versions of InDesign are free of charge. Upgrade purchases receive six months complimentary maintenance. If you are inside of this maintenance window, or have separately purchased software maintenance from us, please contact us with your serial number(s) and we’ll investigate further.
The activation server couldn’t be reached
When attempting to reach our activation server, it appears that EasyCatalog received a web page instead of its expected response. Typically, this is caused by a proxy server or firewall returning a ‘Page not authorized’ web page and preventing EasyCatalog from activating. Please ensure that you are connected to the internet and InDesign is able to connect to 65bit.co.uk on SSL port 443. If you are unable to allow this access, please close the error dialog and you will be offered the opportunity to activate offline using our web site. Further information on offline activation can be found here.
An error occurred while communicating with the activation server
EasyCatalog was unable to verify your serial number by contacting our activation server. Please ensure that there is not firewall or proxy server that is preventing access to 65bit.co.uk on SSL port 443. If you are unable to allow this access, please close the error dialog and you will be offered the opportunity to activate offline using our web site. Further information on offline activation can be found here.
The Offline Activation file is too old
For security reasons, the offline activation file you generate is only valid for a short period of time. If you receive this message, please activate again using the Offline Activation dialog.
The serial number format is invalid, or is for a product that is not installed
EasyCatalog could not recognize the serial number as belonging to either EasyCatalog or any of the optional modules you have installed. Please re-check the serial number you have entered to ensure that you are entering it correctly. If you are, ensure that the module you’re attempting to activate is shown on the “About EasyCatalog” dialog. If not, please download and re-run the installer, ensuring you select all of the modules you have purchased during the installation process.
